Legal
Privacy Policy
What we collect, why, how long we keep it, and how to make us stop.
Legal
01
What we collect
Account details for the people who use the console, and the property data you enter — including guest records you create in the course of taking bookings.
02
Why
To provide the service: to take and manage reservations, distribute to channels, communicate with guests on your behalf, take payment, and produce your reports.
03
Guest data and your role
For guest records, you are the controller and we are the processor. We act on your instructions and do not use guest data for our own marketing.
04
AI processing
Where you enable AI features, relevant records are processed to draft or place communications. You control which features are on and how far each may act without review.
05
Retention
Records are kept for as long as your account is active and for the period afterwards required by tax and accounting law, then deleted.
06
Your rights
Access, correction, export and deletion. Write to talktous@bookinghq.net and we will respond within the statutory period.
Included on every plan, with a free tier that does not expire. List your property or call +234 (81) 441-611-51.
- 70+
- ChannelsSynced both ways, with one calendar behind all of them.
- 0%
- Commission on directOn every plan, including the free tier.
- 24/7
- AI answeringCalls, WhatsApp, SMS and email — while you sleep.
- 1 day
- To go liveFor a property that has its rooms and rates to hand.
How it works
Getting privacy policy running
- 1
Get a login
A real console, seeded so you can click around a working property rather than an empty one. You change the password on first sign-in.
- 2
Load the property
Rooms, room types, rates and your booking policy — in one session, from a spreadsheet, an extranet or a page of notes.
- 3
Connect your channels
Link what you already sell on, verify the calendar matches on both sides, and let the sync take over.
- 4
Go live
Your site goes live on your address immediately. Point your own domain whenever it suits you.
Questions people ask before they sign up
Do I have to leave Booking.com or Airbnb?
No, and we would not advise it. OTAs are a shop window and they work. The goal is narrower: the guest who saw you there and then searched your name should be able to book with you directly, at no commission, instead of going back through the OTA at full price.
Who owns the guest data?
You do. Guests, bookings, reviews, invoices and messages are your property's records, exportable at any time. We do not resell your list and we do not stand between you and the person staying in your room.
What happens if I want to leave?
Download your theme and run it on your own server — it is a real package paired to the backend with a key you control — and export your data. That is a deliberately supported path, not a hostage negotiation.
Is my team technical enough for this?
Nothing in the setup requires code. The one genuinely technical step, pointing your domain at the site, is a DNS record we do with you on a call. Staff sign in and see only the screens their role covers.
How long until it is actually live?
A property that has its rooms and rates to hand is usually live on its own address the same day. Your own domain follows whenever the DNS change suits you, and your existing channels keep selling throughout.
What does it cost?
There is a free tier for a single property that does not expire — channel manager, booking website, console and accounting included. Paid tiers are priced per listing. See the pricing page, or email us for a quote against your portfolio.
Go live today. Keep every direct booking.
Set your property up in an afternoon, connect the channels you already sell on, and put an AI agent behind the booking engine that never stops working.
- Free tier that does not expire
- No card, no contract
- Nothing goes live until you say so
- Your data exportable, always